Customer Service

Canada Post - Expedited UPS (When available)
Major Centres in Ontario and Quebec 1-2 Business Days 1-2 Business Days
Rest of Canada 1-4 Business Days 1-4 Business Days
Free 1st class delivery in Canada for orders over $49.
For orders bellow $49, only $9.99 will be charged for shipping, no matter how heavy.
We only use the express services, never the regular postal services.
No complicated stuff like: "We will match the prices of our competitors and refund you the difference", Get the best prices, now, period!
Our system constantly compares our prices against our competitors.
Stock levels of every product are displayed for your information.
Payments on your card statement are discreet giving no indication of he nature of your purchase. Only XYZ Distribution will discreetly be mentioned.
Sex-Toys-Canada’s orders are shipped in plain packaging, no mention on the box.
We try to ship all orders in 24 hours Monday to Friday (excluding holidays).
Ordering Online with us is safe and secure. We employ a method of interaction with our visitors that does not compromise credit card information.
No duties!
Parcel tracking numbers supplied for all orders so you can track your order status.
Your opinion is important for us – please continue to submit your requests or comments via our Web site or by phone.
Do not like unwanted emails? We neither! Unless you register to our newsletter, you will not receive any further communication from us (except for the confirmation email of your order). And we will never sell, share, or trade your information to any other company.
Discreet delivery Secured payments Secured payments Discreet delivery